OUR POLICIES AND PROCEDURES

    • Processing Time: All orders are processed within 5-10 business days. Custom orders may take longer; please refer to individual product descriptions for specific timelines.

    • Shipping Rates: Shipping rates are calculated at checkout and are based on the size and weight of the items.

    • Domestic Shipping: We offer shipping within the United States. Shipping times vary by location but generally take 3-7 business days after processing.

    • International Shipping: At this time, we do not offer international shipping.

    • Returns: We do not accept returns on original artwork, prints, or custom pieces. All sales are final.

    • Damaged Items: If your item arrives damaged, please contact us within 7 days of receiving your order with photos of the damage. We will work with you to resolve the issue.

    • Refunds: Refunds are only issued for items damaged during shipping. No refunds will be given for items damaged due to misuse or mishandling.

    • Process: For custom orders, please provide detailed information about your vision when placing your order. We will contact you to confirm details before starting the work.

    • Timeline: Custom orders typically take 2-4 weeks to complete, depending on the complexity of the request.

    • Approval: You will receive photos of the completed piece for approval before shipping. Once approved, the item will be shipped according to our standard shipping policy.

    • Rush Orders: Rush orders are available upon request and may incur an additional fee. Please contact us for more details.

    • Personal Information: We respect your privacy and are committed to protecting your personal information. We do not share your information with third parties without your consent.

    • Data Security: All personal information collected through our website is securely stored and used only for order processing and communication purposes.

    • Email Subscription: By subscribing to our newsletter, you agree to receive occasional updates and promotional emails from us. You can unsubscribe at any time.

    • Accepted Payments: We accept major credit cards, PayPal, and other secure payment methods as indicated at checkout.

    • Payment Processing: All payments are processed through secure, encrypted channels to ensure your information is safe.