OUR POLICIES AND PROCEDURES
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Processing Time: All orders are processed within 5-10 business days. Custom orders may take longer; please refer to individual product descriptions for specific timelines.
Shipping Rates: Shipping rates are calculated at checkout and are based on the size and weight of the items.
Domestic Shipping: We offer shipping within the United States. Shipping times vary by location but generally take 3-7 business days after processing.
International Shipping: At this time, we do not offer international shipping.
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Returns: We do not accept returns on original artwork, prints, or custom pieces. All sales are final.
Damaged Items: If your item arrives damaged, please contact us within 7 days of receiving your order with photos of the damage. We will work with you to resolve the issue.
Refunds: Refunds are only issued for items damaged during shipping. No refunds will be given for items damaged due to misuse or mishandling.
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Process: For custom orders, please provide detailed information about your vision when placing your order. We will contact you to confirm details before starting the work.
Timeline: Custom orders typically take 2-4 weeks to complete, depending on the complexity of the request.
Approval: You will receive photos of the completed piece for approval before shipping. Once approved, the item will be shipped according to our standard shipping policy.
Rush Orders: Rush orders are available upon request and may incur an additional fee. Please contact us for more details.
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Personal Information: We respect your privacy and are committed to protecting your personal information. We do not share your information with third parties without your consent.
Data Security: All personal information collected through our website is securely stored and used only for order processing and communication purposes.
Email Subscription: By subscribing to our newsletter, you agree to receive occasional updates and promotional emails from us. You can unsubscribe at any time.
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Accepted Payments: We accept major credit cards, PayPal, and other secure payment methods as indicated at checkout.
Payment Processing: All payments are processed through secure, encrypted channels to ensure your information is safe.